Passionate healthcare product manager with a track record of delivering clinical, operational, and financial results.
Hello and welcome! I’m Erick and I love creating products that positively impact the everyday lives of patients!
I consider myself a builder that cares deeply about the art and science of product management.
It’s a craft that I work on every day, whether that’s collaborating with my engineers to solve a hard problem, running a user test with design, or analyzing a funnel with the data team.
I’ve applied those skills internationally and domestically, at both large multinational companies as well as small startups, which you can read more about below!
Leading the Payments Platform team to deliver billions of dollars in patient care per year.
Promoted during acquisition by Kyruus to continue leading the team for patient engagement and messaging platforms while supporting the development of 2 new product managers.
Delivered $600K ARR (35% YoY growth) through continuous workflow iteration and improvement efforts across B2C engagement partners.
Accelerated go-live for patient engagement partners 60% by implementing a new technical evaluation, onboarding, and launch process.
Grew patient outreach to more than 10M messages per month across SMS and email while maintaining deliverability as well as compliance.
Epion Health was acquired by Kyruus in October 2022, so as part of that experience I continued with my existing responsibilities while supporting our Product team's integration with the wider Kyruus organization.
Spearheaded full product lifecycle from ideation through launch for several product offerings, including a patient engagement platform and mobile payment services.
Enrolled 1M patients within 2 years while building a new patient engagement line of business, including an innovative go-to-market strategy based on provider feedback.
Achieved 70% enrollment rate for the patient engagement platform by identifying opportunities to conduct build-measure-learn development cycles alongside design and data teams.
Integrated 9 unique partner workflows into B2B check-in product to deliver targeted services for medication delivery, clinical trial recruitment, healthcare education, Medicare Advantage enrollment, and more.
Product Management
Team Leadership
Cross-Functional Teamwork
EHR Data
Healthcare Products
Product Roadmaps
Data Analysis
Patient Messaging
Stakeholder Engagement
Customer Focus
Agile Methodologies
SaaS Products
Transformed digital check-in into a proactive, data-driven patient engagement platform that achieved over 1 million enrollments in under two years.
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Streamlined the payment experience by integrating secure, patient-friendly digital co-pay and balance payments, helping to drive faster collections and reduce front desk congestion across high-volume clinics.
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Empowered patients to start their care journey through compliant SMS and email outreach, scaling to nearly 10 million messages per month.
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Modernized urgent care intake with self-service kiosks that reduced check-in times and supported high-throughput, walk-in patient volumes across one of the nation’s largest urgent care providers (180+ locations)
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Sebastian Armano
Product & Engineering at Unleash Health
"As soon as we interviewed Erick, we knew he was the ideal person for the role. I worked with him closely during the next four years as a senior developer and have had nothing but highly positive comments about him."
Joanne Won
Product at Intus Care
"Erick is incredibly process-oriented, ensuring that our projects and team processes ran smoothly and efficiently. He brings such an inclusive and positive energy to the team. I'm really grateful to have learned from him!"
Erin Daly Hunt
Director of Clinical Operations at Devoted
"Erick has the talent of seeing both the high level strategy and tactical, detailed execution. A pleasure to work with and a bright mind."
Jose Escalante
Software Engineer at Epion Health, Inc.
"Erick is one seriously innovative guy with a knack for bringing people together and getting stuff done."
